FAQ

Looking for answers? Most questions can be answered below.

 
Product
    Does the system use water?

    Yes, The AEVA has its own self-contained water reservoir. You don’t need to change anything in your home to install the AEVA.


    What are the dimensions of The AEVA?

    The AEVA is designed for condo living, so we designed it to be 5 feet and 10 inches tall (1.77 m), 3 feet wide (0.915 m) and 9 inches deep (0.2 m).


    Are the lights and cabinet included?

    Yes, they are both included. The grow lights are specially designed for plant health and the cabinet houses the electrical system and water reservoir.


    What can I grow?

    You can grow anything from leafy greens and herbs, to strawberries. Unfortunately, growing root vegetables is not compatible with vertical farming.


    How much food can I grow?

    You can expect 5-10 lbs (2-4.5 kg) of food per month after the first month of growth. That equals about 35 servings of fresh food each month. This is enough for more than one serving a day!


    How do I change the order and amount of plants I am receiving?

    Please contact us at ctidd@justvertical.com. We will change your order and amount for you!


    What kind of electrical outlet do I need?

    We use a standard 120-volt, 3-prong electrical outlet.


    How much electricity does it use?

    The AEVA uses between 6-7 CAD dollars a month (using our 48 Watt LED-light).


    Where can I put The AEVA?

    You can put The AEVA anywhere indoors! We recommend somewhere you can show it off with pride; however, we have seen it put in some wacky places (attics, closets, bathrooms, etc).


    Do I need soil?

    No soil is needed; we use grow plugs made out of peat moss.


    What about fertilizers?

    Yes, we use organic and salt based nutrient fertilizers.


    Is the product easy to put together?

    The unit will be delivered fully assembled, you only need to screw on the bottom.


    Can I order the seeds separately?

    Yes, you can. Check out our seed page to order separately.


    The product will be in an open space - what about pesticides

    We are pesticide and GMO free!


    How many plants can I plant at the same time?

    You can grow 16 in total, 8 per tower.


Customer Service
    Is there customer service and support if I have questions about my AEVA?

    Yes, we can be reached between 9 and 5 PM EST from Monday to Friday. Please email us at ctidd@justvertical.com


    What if I want to cancel my order before it ships?

    We are sorry to see you go, but we understand. We will fully refund your order. Please contact us at ctidd@justvertical.com


    What kind of warranty do you offer?

    Within the first two years, if any of the moving parts (lights, pump, timers, etc.) do not work or break through no fault of your own, we will send you a free replacement. If your unit is not affixed to the wall and it falls and breaks you will be charged for any parts we need to replace.


    Where can I contact customer service?

    Customer service can be contacted via the contact button at the bottom of this page or directly at ctidd@justvertical.com


Shipping
    Do you ship to countries other than Canada and the US?

    You can ship it to Europe and Asia on special request.


    How long until my pre-order arrives?

    After ordering, you can expect 1-2 weeks until delivery. If you have any questions, please contact us at ctidd@justvertical.com


Environmental Aspects
    How much water can I save in comparison to conventional farming?

    The AEVA uses 95-99% less water than conventional farming.


    Packaging is a huge problem, how do you solve that?

    Our solution is bringing the farm to you. Through The AEVA, we enable our customers to use less packaging by growing their own fruits, vegetables and herbs.


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Autodesk at MaRS,
101 College Street,
Toronto,
ON M5G 1L7

Hours
Monday - Friday: 9am - 5pm
by appointment

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