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Initial delivery was delayed, and I did not get an update until I emailed the company.
Unit arrived without a resevoir. Despite the website saying it would take two days for a reply, I had to send repeated emails, call, and leave a message. The JV team graciously offered to send out a resevoir with some extra seed pods, but the replacement part has been listed by the shipper as awaiting pickup all week, with no update from the company.
The seeds germinated well, but I am now watering them manually 3-4 times a day, sent an email asking for an estimated delivery time, and it's crickets again.
Literally every step of the way has involved long delays and a lack of communication.
I purchased the Eco Living Green Wall, and while shipping took a little longer than expected, it was understandable since it was coming from another country via freight. Once it arrived, I was excited to set it up, but I ran into an issue with the water not pumping properly.
Thankfully, Kevin, the head of manufacturing, provided outstanding customer service. He personally helped me troubleshoot the issue, even hopping on a FaceTime call to diagnose the problem. It turned out that one of the parts was defective, and Kevin promptly sent a replacement along with extra seeds since my plants were struggling without water.
Once the new parts arrived, everything worked perfectly, and within days, my plants were thriving! I’m beyond happy with both the product and the exceptional customer service. Thank you for making it easy to grow my own produce!
From day one we had problems with our unit. It arrive damaged and defective. They did replace the unit however it's never worked well. It's never been developed past the R&D phase so it reminds me of a college project. All the parts you can buy at Walmart. We will start 12 seeds - from them - and 3-4 will survive, the rest die or get moldy. Once transfered into the unit half the spots do not get water flow at all and nothing can grow there. We've had 3 leaks and multiple pumps burn out.
Hi J.S.
Sorry to hear you are having issues with your garden, we've made some large improvements to the product over the years since your original purchase. Many of our parts are custom made and custo cast in our production facility.
As a reminder our seeds come with a germination guarantee, if you are struggling to get them to germinate please reach out to support and they can help out.
I have checked and can confirm your review is still live on facebook and hasn't been altered or deleted.
